FAQ

Finally Free is a fashion-forward brand offering luxury athleisure wear designed to inspire confidence and versatility. Explore our collection of hoodies, cargo pants, bodysuits, and hats.

Finally Free was founded by Modupé Congleton, a global thought leader in culture transformation and inclusive leadership. With 20 years of experience in driving meaningful change for industry giants like Amazon and Cisco Systems, Modupé is dedicated to empowering individuals and creating spaces where everyone’s unique talents are celebrated.

The brand is dedicated to embracing freedom from life’s heaviest moments, empowering individuals to embrace their true selves. It aims to inspire liberation, inclusivity, and confidence in every customer.

Finally Free specializes in luxury athleisure wear, including hoodies, cargo pants, bodysuits, and hats, designed for both style and comfort.

You can learn more about Modupé Congleton’s inspiring journey and accomplishments at www.iammodupe.com

Finally Free Digital Gift Card

Give the gift of freedom and style with the Finally Free Digital Gift Card! Perfect for any occasion, this gift card lets your loved ones choose from our exclusive collection of luxury athleisure wear.

Special Offer

Enjoy 20% off your purchase during the first 30 days of launch with code FREEDOM.

Terms & Conditions

• Digital gift cards are non-refundable.

• Redeemable only on full-priced items.

• No expiration date.

Returns and Exchanges

At Finally Free Brands LLC, we are committed to providing quality products and excellent service.

Final Sale Items

Bodysuits and hats are final sale and cannot be returned or exchanged.

Eligible Items for Exchanges

Only hoodies and cargo pants are eligible for exchanges.

Exchanges will not be processed once items have been received.

Original packaging and tags must be intact for the exchange to be approved.

Exchanges will not be accepted after 14 days.

Exchange Process

To initiate an exchange, contact us at info@finallyfreebrands.com with your order number.

Approved exchanges should be sent to:

830 Glenwood Ave. SE.
Suite 510–296 Atlanta, GA 30316

Customers are responsible for shipping costs associated with exchanges.

Exchange Conditions

Exchanges must be initiated within 14 days of receiving your order.

Returns are not allowed. Items can only be exchanged for store credit.

  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged shipments.
  • Original packaging and tags must be intact for the exchange to be approved.
  • Exchanges will not be accepted after 14 days.

Exchange Process

  • To initiate an exchange, contact us at info@finallyfreebrands.com with your order number.
  • Approved exchanges should be sent to:
  • 830 Glenwood Ave. SE.
    Suite 510–296 Atlanta, GA 30316
  • Customers are responsible for shipping costs associated with exchanges.

Exchange Conditions

  • Exchanges must be initiated within 14 days of receiving your order.
  • Returns are not allowed. Items can only be exchanged for store credit.

Shipping Details and rates

Order Processing
Times

On business days (Monday - Friday)
will begin processing the same day.
after 5:00 PM (EST) will be processed on the next business day. If you
place your order during these times, processing will begin on the next business
day.

Processing Timeframe

24-48 hours after your order is placed
(excluding weekends and holidays).

Shipping Times

3-7 business days after processing.
1-3 business days after processing.
estimates and may vary depending on your location and carrier delays beyond our
control.

Tracking Information

Tracking number and shipping details. up to 24 hours for your tracking
information to update in the carrier's system.

Need Help?

If your order has not been
processed or you haven’t received tracking information after 48 hours
, feel
free to contact our team!

📧 Email: operations@finallyfreebrands.com
When reaching out, please include your Full Name and Order Number
so we can assist you as quickly as possible.

Domestic (United States):

  • Orders under $150: Flat rate shipping of $15.00.
  • Orders over $150: Free standard shipping.
  • Expedited Shipping: Flat rate of $20.00 for delivery within 2-3 business days.
  • International:
  • Shipping rates are calculated at checkout based on package size, weight, and destination.
  • Rates start at $25.00.
  • Duties and taxes are the customer’s responsibility.

Privacy Policy

This Privacy Policy describes how Finally Free Brands LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase. For full details, please refer to the Privacy Policy section on our website. Contact us at info@finallyfreebrands.com for any privacy-related inquiries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with the revised "Last updated" date, and any additional steps required by applicable law will be taken.

How We Collect and Use Your Personal Information

We collect personal information from various sources, depending on how you interact with the Services.

This includes information directly submitted by you, such as contact details, order information, account credentials, and customer support communications. We also collect Usage Data, such as device and browser information, through cookies and similar technologies. Additionally, we may collect information from third-party providers, such as payment processors or services like Shopify. Your personal information is used to provide and improve the Services, process payments, fulfill orders, communicate with you, detect fraud, enhance security, and for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality and experience of our Site, run analytics, and tailor advertising. For details on Shopify-specific cookies, please visit Shopify's Cookie Policy. You can manage your cookie preferences through your browser settings. Please note that blocking cookies may limit certain features of the Services.

How We Disclose Personal Information

We may disclose your personal information to service providers, business partners, affiliates, or as required by law. Information shared with third parties includes data necessary for payment processing, shipping, and marketing. Personal information is disclosed only for legitimate purposes or when necessary to fulfill a contract.

Your Rights

Depending on your location, you may have rights such as accessing, correcting, or deleting your personal information, or restricting its processing. To exercise these rights, contact us at info@finallyfreebrands.com. We will respond to requests in accordance with applicable laws and ensure your data privacy is respected.

Children's Data

Our Services are not intended for use by children under 16, and we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has provided personal information, please contact us at info@finallyfreebrands.com to request its deletion.

Security and Retention of Information

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we recommend safeguarding your credentials. Personal information is retained as necessary to fulfill legal, contractual, or business obligations.

Welcome to Finally Free Brands LLC! By accessing or using our website (https://finallyfreebrands.com/) and services, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our site.

General Terms

All prices are listed in USD and are subject to change without notice.

We reserve the right to refuse service or cancel orders at our discretion.

Products and Availability

We strive to ensure product descriptions and prices are accurate. However, we cannot guarantee that all details are free of errors.

Items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and issue a store credit or refund.

Payment Terms

Payment is due at the time of purchase. Accepted payment methods include major credit and debit cards at checkout.

By providing payment information, you represent and warrant that you are authorized to use the payment method.

Shipping & Delivery

Orders are processed within 24-48 hours. Delivery timelines and shipping rates are outlined in our Shipping Policy.

Once shipped, orders cannot be canceled.

Returns & Exchanges

Please refer to our Returns & Exchanges Policy for details on eligible items and conditions.

Intellectual Property

All content, images, and materials on our website are owned by or licensed to Finally Free Brands LLC. Use of this content without permission is prohibited.

• By uploading, tagging, or sharing photos, videos, or other content featuring Finally Free merchandise on social media platforms or through any other channels, you grant Finally Free a non-exclusive, royalty-free, worldwide, irrevocable license to use, repost, reproduce, and distribute your content for marketing, promotional, and other business purposes. This includes, but is not limited to, reposting your content on our website, social media accounts, and advertising materials.

• By sharing your content, you also confirm that you have all necessary rights and permissions to grant this license and that the content does not infringe on any third-party rights. Finally Free assumes no liability for any claims arising from the use of your content.

Limitation of Liability

Finally Free Brands LLC is not liable for damages resulting from improper use of our products or services, or third-party errors such as carrier delays.

Privacy

Your use of our site is also governed by our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the laws of the state of Georgia, USA.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at Info@finallyfreebrands.com